How do I book my stay at the Les Endroits hotel ?
On the secure platform of our website lesendroits.chBy phone at +41 32 9 250 250By email to firstname.lastname@example.org
Which payment methods are accepted ?
We accept CB (V-pay, Visa, Maestro, Mastercard, Postfinance), AMEX, twint and cash.
Can I bring my pet ?
Dogs and cats are accepted with an extra charge of 15.00 per pet per night.
How long do I have to cancel my stay at the hotel ?
As a general rule you can cancel free of charge up to 48 hours before the start of your stay. In case of no-show, late arrival or early departure, the full amount will be charged.You will find details on your booking confirmation.
From what time can we take the room ?
Arrivals are from 15:00 and departures until 11:00.However, you can make use of the wellness facilities from 3 p.m. on the day of arrival and until 2 p.m. on the day of departure. A locker will be provided for you to leave your belongings after check-out.
Is it easy to park in front of the hotel ?
We have a large car park at the foot of the hotel.Outside: 13.00 per night.Indoor parking (secured with a charging station for electric vehicles): 25.00 per night.The outdoor parking is free between 12 noon and 2pm if you wish to come and dine with us.
Is there a transfer service from Les Eplatures or Geneva airport ?
There is no service as such. However, we can arrange a car with a private driver or a taxi for you at your arrival or departure airport.
How do I get to the hotel from La Chaux-de-Fonds train station ?
You have to take the bus n°1 Recorne to the stop Lycée Blaise Cendrars and then walk 10 minutes.Otherwise you can easily find a taxi parked next to the station.
What is included in the room rate ?
The room rate includes breakfast at the buffet or in the room, Wi-Fi internet access, access to the wellness area, VAT and the Tourist Card.
What are the breakfast times ?
Breakfast is served from 6:30 to 10:00 in the buffet.
Can breakfast be served in the room ?
Yes, you can, but you have a smaller menu. You will be given a card to fill in and hang outside your room before 3am.
What does the Tourist Card contain ?
The Tourist Card entitles you to free admission to :
- Entrance to 25 museums such as the International Watchmaking Museum MIH, the Underground Mills, the Maison de l'Absinthe, the Laténium...
- A cruise on the lake of Les Brenets to the Saut du Doubs waterfall and on the lake of Neuchâtel
- Bike rental
- The use of public transport
We have booked a package but do not want to take the included menu. Is this possible ?
Yes, a credit note corresponding to the price of the menu will be deducted from your bill or from the purchase of Cinq Mondes products.
We have booked a Sensation package but the flight is cancelled due to bad weather. What alternatives do you offer?
If the flight is cancelled before check-in, you can cancel or postpone the stay.If the flight is cancelled while you are already at the hotel, the flight can be replaced by 2 massages of 50 minutes (depending on availability) or we will issue a gift voucher for the flight to be booked for a future time.